Here’s what you need to know about returns, refunds, and how we handle order issues at GenericRxOnline. We want to be upfront about the process, so there are no surprises later.

First, the basics

We sell medicine. Because of this, returns and refunds work a little differently here than with regular products.

Once medicine leaves our hands, we can’t just take it back and resell it. It’s about safety, storage and following the rules.

Still, sometimes things go wrong and when that happens, we look at each situation individually and try to always be fair.

When you can’t return an order

We can’t accept returns if:

– Your order was delivered successfully

– You change your mind after we confirm your order

– You ordered the wrong item

– You decide you don’t need the medicine anymore

– The package is opened or used

This isn’t about being harsh — it’s about keeping everyone safe.

We do provide support if:

– Your order isn’t delivered within a reasonable time

– The package is lost while shipping

– The package arrives damaged

– You get the wrong product because of our mistake

We’ll review the situation and let you know what’s possible.

Refunds aren’t automatic. We look into every request carefully.

We only consider refunds after:

– We review the issue

– You provide any details or proof we might need

– Your case fits our support guidelines

If we approve a refund, we’ll use the same payment method you used to place your order (whenever possible).

If a problem arises with your order, we’ll usually try to reship your items instead of issuing a refund.

For example:

If your package is lost, doesn’t arrive or gets damaged, we’ll send a replacement after we check what happened.

International shipping sometimes runs into customs checks and local rules. Delays from customs or your local postal service are out of our hands.

We don’t offer refunds just for delays caused by customs, unless your package is officially declared lost.

Wrong address

You’re responsible for giving us the correct and complete delivery address.

If there’s a delay, loss or return because of an incorrect or incomplete address you gave us, we cannot offer a refund.

If you have an issue with your order, please reach out to our support team, we are happy to assist.

Please include:

– Your order number

– What’s wrong

– Any details or photos that help us understand the problem

Our Support team will look into it and will get back to you as soon as possible.

Support, refunds, and reshipments aren’t instant. We review each case by hand, and that can take a few business days, depending on what’s going on.

A quick reminder

We do our best to handle every issue fairly, but not all situations qualify for a refund or return.

When you order from us, you’re agreeing that medicines are sensitive products and that international shipping sometimes comes with hiccups beyond our control.

For any questions about returns, refunds, or order issues:

Email: support@genericrxonline.com

Location: Mumbai, India

When you place an order on GenericRxOnline, you agree to this Return & Refund Policy.

We keep things simple, clear, and honest—so you know what to expect right from the start.