Refund & Return Policy

All customers buying health products from our portal are requested to read this return and refund policy at least once. Reading this page gives you a clear idea about the shipping rules we have fixed on our portal. It also prevents any unnecessary confusion or harassment between you and our team later on.

GenericRx Online supplies products to countries all over the world, so we believe in keeping our operations fully upfront. This page shows you the exact steps that happen to your order from the moment you confirm it until the package reaches your house. Please take a brief moment to look through how we handle your orders, shipments, and money refunds.

How We Confirm Your Order

Once you place an order, our system automatically sends you a preliminary email which will have a summary of every medicine you picked, the exact strength, the quantity and the prices. This will help you to double-check everything before spending your money.
Once you complete your payment online, our system will process the transaction and send you a final order receipt on your email. This second email confirms that your order is successful. It will show the final money spent and it will give you the expected date for your delivery.
Sometimes, an item runs out of stock the exact moment you are buying it. If this happens, or if we can only fulfil a part of your order, we will write this clearly on your final receipt and we will adjust your bill accordingly.

Packing Your Box and Shipping Dispatch

Once your order is confirmed our team handles it with care.

Once your final order is successfully placed and the payment is done, our warehouse team starts the packing process. This generally takes around 24 to 48 hours on our portal. If you place an order on a Friday, we will ship your package on Monday. Once your product is shipped we will send you a shipment invoice to you email.

That email contains:

Your unique invoice number.
The tracking number for your shipment.
A simple, step-by-step guide on how you can use that number to track your package.

Please verify every letter and number of your home or work address before you submit your order. Once we ship your package, we cannot change the destination address. If you try to change the address while the box is in transit, the mail networks will get confused and we shall not be held responsible for the lost delivery.

Understanding International Border Customs

As we ship our medicines directly to your country from overseas, your package is treated as an imported item by your local government.

Now, if you are ordering as an international citizen, your package has to land at a local airport or port. Before it gets to your house, it must go through a check by the customs department.

You should know that officers there can open up the mail bags and check the paperwork. They do this to make sure everything entering the boundary is safe.
This security check is mandatory and it can sometimes cause a delay. While most boxes clear customs in a couple of days, extreme security backups can hold a box for up-to 45 days.
Because customs is a federal government agency, no private company has the power to control them, speed them up or change their laws. We shouldn t be blamed for delays caused by your local customs department. We highly recommend that you order your chronic care medicines a few weeks in advance so that these government checks never disrupt your health routine.

Delivery Timelines and Shipping Fees

We do not keep any hidden handling charges or surprise fees on our portal at the final checkout page. All billing is plain and clear from our end.

We generally ship your package right to your home doorstep or your office address, wherever you prefer. For global shipping, we charge a flat delivery fee of $20. But if your final order value goes above $199, then the shipping cost is completely free from our side.

The average estimated delivery for our package to be delivered is 12-15 business working days. Sometimes (Rarely happens) delays can also happen due to bad weather storms, floods, local postal strikes or any political disruptions in your state.
We cannot be held liable for these specific delays as they are beyond our control. It is the duty of the customer to track their package shipments online. If your box faces a local holdup, we request you to give the postal system a few additional days to clear the transit issue before assuming something is wrong.

Reshipping lost orders

Lost packages don’t happen often on our portal. Still, if your package is late, you should wait for 14 extra days past the regular delivery date. After those 14 days are over, look at your tracking. If it shows the box is completely stopped, stuck, or lost by the post office, call our helpline number immediately. You can pick whichever choice you like best:

1. We will ship your entire order a second time for free, and we will cover the shipping costs.
2. We will provide you a full 100% refund back to your original payment method if possible.

If you wish to claim a free reshipment or a refund for a missing package, we request you to contact our customer care team within 8 weeks from the date your order was shipped. If you wait longer than 8 weeks to inform us that a package never arrived, we won t be able to give a refund or send a replacement. This is because international postal servers will automatically delete old tracking history after 60 days, which makes it impossible for us to verify the loss of you shipment with the carrier.

Damaged Packages and Broken Seals

Your health is our top priority. We always use thick packaging materials to keep your shipments secure, but sometimes rough handling by airport baggage staff causes physical damage.

If you notice that the medicine containers are crushed, they are broken or have a torn or open security seal, we ask you to report it to us within 7 days of delivery.

Simply, take a clear photo of the damaged items and the packaging box along with the shipping label.
Send that photo to our support team so that they can verify the damage. If there s really a problem, we will mail you a brand-new package for free or return your money.
We will not accept your damage claims or replacements offer if you contact us after the 7-day delivery window.

Customer Support

We believe an international brand should feel like a trusted local business. We hate robotic computer answers, automated email scripts, and confusing legal talk just as much as you do.

If you have a question about a custom hold, a tracking number that looks stuck, or a refund request, you can talk directly to a real, friendly person from our team. We are here to listen and help you like a peer.

Email our team directly at: [email protected]]
Call our live helpline at: [Insert your phone number here]
Chat with us instantly on: [Insert your Telegram or Live Chat link here]

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